FREQUENTLY ASKED QUESTIONS

Get answers to some of the common questions we get from customers in VA Beach.

General Questions

Does Southside Chem-Dry offer coupons, specials or promo codes for carpet cleaning?

Yes! Because we are the best carpet cleaners in Virginia Beach, we do offer coupons and special promotions. You can find our current coupons on our coupons page. You should also follow us on Facebook and Twitter to get the latest coupon updates for carpet cleaning in Virginia Beach, VA.

Are Chem-Dry cleaning products safe for my kids and pets?

The ingredients in Chem-Dry’s primary cleaner, The Natural®, are on the F.D.A.’s G.R.A.S. (Generally Recognized as Safe) list and are safe for your carpets, home, family, and the environment. Like the name states, The Natural® doesn’t contain any harsh soaps or chemicals and is instead composed of elements that are safe for your home when you get a carpet cleaning in Virginia Beach, VA.

Is Southside Chem-Dry a steam cleaning service in Virginia Beach?

No, Southside Chem-Dry is not a steam cleaner. Instead, we use carbonation to lift up dirt and grime from your carpets. This means we do not need to use the gallons of water that steam cleaners use. Continue on to the next question below to learn more about how Chem-Dry carpet cleaning compares to steam cleaning.

Carpet Cleaning

What is the difference between steam cleaning and Chem-Dry carpet cleaning?

Traditional steam cleaning and other methods for carpet cleaning in Virginia Beach, VA saturates your carpet with an excessive amount of water filled with soaps and detergents. This process leaves you with wet carpets for 1-2 days. Plus the soapy residue steam cleaners leave behind can attract dirt and cause your carpets to get dirty much faster.

There is a reason why Southside Chem-Dry is your top choice of carpet cleaners nearby. During our carpet cleaning process, millions of microscopic bubbles explode dirt from deep in your carpet fiber. This is why we only need to use a fraction of the water that steam cleaners use. After the carbonation releases and lifts the dirt, our high-powered equipment extracts the dirt and moisture from the carpet

Take a more look at a detailed comparison of Chem-Dry vs. Steam Cleaning.

What is the best way to clean my carpets?

The Chem-Dry carpet cleaning process is superior and healthier than other methods to clean your carpets. Our unique Hot Carbonating Extraction (HCE) carpet cleaning method uses the power of carbonation to extract more dirt and grime from your carpets, giving them a deeper and longer-lasting clean. Our carbonated cleaning solution only requires us to use a fraction of the moisture other methods require. This allows your carpets to dry faster, typically in 1-2 hours rather than 1-2 days. This effective process is just one of the many reasons why when you are searching for carpet cleaners near me, you should choose Southside Chem-Dry.

How do I protect my carpets from stains?

Most new carpets come with a factory-applied protectant but this wears off over time. Reapplying a protectant on your carpets can help resist stains and soiling, so your carpets will stay cleaner longer. Another reason protectant is a smart investment is that it slows the aging and wearing process and can extend the life of your carpets.

What is the best way to get rid of pet urine stains and odors from carpet?

Pet odors can linger for months if not treated properly. As urine dries in the carpet and padding, what’s left are millions of concentrated urine crystals that become even more pungent. Many companies just mask this odor. Chem-Dry uses a patented system, P.U.R.T.® (Pet Urine Removal Treatment), to explode the urine crystals and break down the enzymes which gets rid of the pet urine odor forever.

How long will my carpets stay clean after the Chem-Dry process?

Many VA Beach carpet cleaners (including steam cleaners) use soaps and detergents in their process. This often leaves behind a sticky residue on your carpets that attracts dirt, leads to carpets re-soiling quickly after being cleaned, and often requires more frequent professional cleanings. At Southside Chem-Dry in Virginia Beach, VA, we use a natural carpet cleaning solution that doesn’t contain any soaps, detergents, or harsh chemicals, so it won’t leave sticky or dirt-attracting residue. This means your carpets will stay cleaner for longer.

How much time will it take for my carpets to dry?

Drying time depends on humidity levels, airflow to the room(s) cleaned, and the type of carpet. In general, turning on your air conditioning or fans will help accelerate dry times. After a professional carpet cleaning by Southside Chem-Dry in Virginia Beach, VA, it typically takes 1-2 hours for the carpet to dry. Sometimes carpets can take longer to dry for various reasons.

How often should I have my carpets cleaned?

The EPA (Environmental Protection Agency) suggests that homeowners clean their carpets every 3-6 months. If you have kids, pets, or if someone in your home has asthmas or allergies, we recommend getting your carpets cleaned even more frequently. Regular carpet cleaning in VA Beach will not only improve your home’s appearance, but it will extend the life of your carpeting.

Should I vacuum before you arrive?

It is not necessary to vacuum before your Southside Chem-Dry technician arrives. Our professionally trained technicians will vacuum your carpets with our commercial, HEPA-filtered vacuum when they arrive as a standard part of our service.

What type of chemicals does Chem-Dry use?

Chem-Dry uses a natural, Green-Certified cleaning product called The Natural® as our primary cleaner. The Natural® doesn’t contain any soaps or phosphates and is safe, non-toxic, and hypo-allergenic. By contrast, most steam cleaners use soaps, detergents, and harsh chemicals in their process.

Why does Chem-Dry not use as much water to clean my carpets as steam cleaners?

Southside Chem-Dry uses up to 80% less water than steam cleaners because of our carbonated cleaner, The Natural®. This cleaner relies on millions of microscopic bubbles to release dirt and grime from the fibers of your carpet and raise it to the surface where it can easily be suctioned away. This low water, low-pressure approach is healthier for your carpets, and it allows your carpets to dry in just a few hours!

Can other carpet cleaning methods actually hurt my carpets?

Yes. Steam cleaning and methods for traditional carpet cleaning in VA Beach, VA uses a process of dumping large amounts of soapy water into your carpets and then trying to suck it all back out. 

What is considered a room?

Our room sizes are based on 150 sq ft. If any of your rooms are over 150 sq ft, there may be an additional area charge. Hallways and stairs are considered to be separate from a room.

Upholstery Cleaning

What is the best way to clean my upholstery?

With Southside Chem-Dry in Virginia Beach, VA, we can clean your upholstery effectively and efficiently. Our proprietary Hot Carbonating Extraction (HCE) cleaning method, featuring our core cleaner The Natural®. The carbonated cleaning bubbles release dirt from the upholstery fibers. Then, we use our extraction equipment to remove the dirt from your furniture, leaving you with healthy and clean upholstery!

How often do I need to get my upholstery cleaned?

Manufacturers recommend getting a professional upholstery cleaning every 24-48 months. If you have kids, pets, allergies, or asthma, your upholstery will need more frequent cleanings. If your upholstery is stained, saturated, or has unpleasant odors. then it is ready for a professional upholstery cleaning in VA Beach!

How long does it take for furniture and upholstery to dry?

In most cases, the furniture dries within just a couple of hours. However, in some cases, it may take overnight to fully dry depending on the upholstery’s fabric and how deeply it was cleaned. In other words, heavily stained areas will take longer to dry.

How can I protect my furniture from spills and stains?

After an upholstery cleaning with Southside Chem-Dry in Virginia Beach, VA, you can have your furniture stain guarded with Chem-Dry’s Protectant.

Why should I have my upholstered furniture professionally cleaned?

In homes that have carpet, up to 80% of the dust and dirt brought into the home can end up in your furniture and upholstered fabrics. Without professional upholstery cleanings in VA Beach, this dust and dirt will remain in your furniture. 

Tile & Grout Cleaning

Why should I have my tile, stone, and grout professionally cleaned?

Over time, dirt builds in your tile and grout, dulling and discoloring its appearance. A thorough, professional tile, stone, and grout cleaning is the only way to remove embedded dirt, make this surface cleaner, and ensure that it is healthy. Scrubbing tile and grout on your hands and knees isn’t a fun job – with our professional equipment we can save your back-ache and make your tile surfaces look better than ever!

How often should I clean my tile and grout?

You should consider a few factors when deciding how frequently your tile and grout need to be cleaned. Foot traffic, children, pets, and routine floor maintenance will affect how often you need to have your tile and grout cleaned. If stains and discoloration are present, then your tile and grout are ready for a professional tile cleaning in VA Beach.

Why should I have my grout lines sealed?

Grout is a porous material that absorbs soil and spills, just like carpet. Having a sealant applied will help create a protective barrier, giving you more time to clean up dirt and liquid spills before they soak into the grout. The type of sealant you choose will determine the degree of stain resistance that the grout will hold.

Service Area:

We provide residential and commercial carpet, upholstery, tile & grout, and area rug cleaning services as well as pet urine removal and water damage restoration services throughout the Virginia Beach area including Norfolk, Chesapeake, Virginia Beach & Portsmouth.

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*Based on results of studies conducted by independent laboratories of the Chem-Dry HCE (Hot Carbonating Extraction) and P.U.R.T. (Pet Urine Removal Treatment). Allergens tested were dog and cat dander and dust mite matter. Pet odor results based on testing with the most common odor sources found in dog and cat urine. Figures are an average across multiple tests.

Southside Chem-Dry

Virginia Beach Carpet, Upholstery, Area Rug,
Tile & Grout Cleaning

Call for A Free Estimate:
(757) 471-0087
Hours: Mon-Fri 8am-7pm
Sat: 8am-5pm

Southside Chem-Dry Virginia beach and Norfolk carpet cleaning
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